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Frequently Asked Questions
Is there someone I can speak to with
questions about my order?
Yes, our knowledgeable and friendly Weddinglinens.com sales staff is
available Monday-Friday, 9:00-6:00pm EST.
How does the order process work?
After an order is placed online, a linen consultant will follow up with
you with in 24hrs to verify the details of your order. Your linen order will
arrive at your designated location approximately two days prior to your
wedding. Once your wedding is complete, all linens rented should be placed
in to the return duffle bags. Linens do not have to be cleaned or laundered
before returning but please make sure that they are dry to prevent mildew.
Attach the enclosed FedEx return labels to the duffle bags and call
1-800-GOFEDEX for a pick up.
How far in advance should I place my rental
order?
It is recommended that you confirm your linen order least 6-10 weeks
prior to your wedding day. Although there is no specific deadline, reserving
in advance will ensure availability and save on shipping costs.
Can I order samples and swatches if I am interested in some fabrics?
Swatches can be order through our website and do not have to be
returned. All full samples may be rented using our online rental system.
How do I obtain a quote on shipping costs?
You may obtain a shipping quote through our online order process. Once you
have entered a reservation and before your final checkout, you will receive
an estimated one way shipping quote. All online order quotes may be canceled
before final checkout or saved in your shopping cart for a later time.
How do I know what size linens I need for my event?
We have developed an online sizing chart
to show how most of our linens
will fit on various tables. If you need further assistance, please contact a
customer service representative.
What size are your chair covers and how do I know if they will fit on my
chairs?
Our chair covers are manufactured from high grade fabrics and are generally
cut oversized to fit most ballroom chairs. The standard size of our chair
covers are 18” wide and 37” in height. Please keep in mind that these are
approximate sizes and if you are unsure if a chair cover will fit a certain
chair, we suggest that you order a sample chair cover from our website.
I would like to know the best way to tie a chair cover bow?
We have developed the following chair tie instruction sheet, if you
would like to inform someone how to tie chair cover treatments at your
wedding.
Do you currently have Weddinglinens.com showrooms to view sample linens?
We currently have full Weddinglinens.com showrooms in New York and Los
Angeles at the following locations:
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249 West 29th Street, New York, NY
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123 Morgan Alley, Pasadena, CA
Please contact our sales office if you would
like to make an appointment to view our linens.
If I do not have individuals to handle the linens at my venue, do you
offer linen setups and strike services?
We do offer linen setup and breakdown service in the following
metropolitan locations:
- New York Los Angeles Phoenix St. Louis
- Atlanta Washington, DC Denver Chicago
- Boston Dallas Orlando
Labor prices and availability vary in each
location. Please contact our main office for price quotes.
If I don’t find what I am looking for on your website, do you handle
custom requests?
We have an extensive, in-house manufacturing facility and can handle
most custom requests or fabric sourcing requirements. Please let us know
what you are looking for.
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